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Airalo Customer’s Q&A
Airalo FAQs
Is Airalo available in my country?
Yes, Airalo is available in Vietnam. It offers local, regional, and global eSIMs and data packs for over 200 countries and regions, including Vietnam. The service is trusted by over 5 million people worldwide. You can download the Airalo app to purchase, manage, and top up your eSIMs anytime, anywhere.
About airalo.com Prices and Cost?
Airalo offers a variety of eSIM packages at different prices depending on the region. For example, in the United States, the prices range from $4.50 for 1GB of data valid for 7 days to $42.00 for 20GB of data valid for 30 days. There are also occasional sales, such as a 50% discount on the 10GB and 20GB packages.
For Southeast Asia regions like Thailand or Vietnam, packages are often as low as $5-$10 for around 3GB for a week. In Europe, such as France or Germany, packages are typically around $15-$25 for 5GB spanning a week. For North America, including the USA or Canada, prices hover around $20-$35 for a similar 5GB/week package.
The lowest level plans generally start out just shy of $5 for 1GB of data and seven days of validity, and on the high end, you're looking at $185 for 100GB of data and 180 days of access. Please note that these prices can vary from country to country and region to region.
How do I purchase a package from Airalo?
To purchase a package from Airalo, you can follow these steps:
- Visit the Airalo website or download the Airalo app on your device.
- Create an account on Airalo.
- Choose your destination and preferred plan.
- Pay for the plan.
Please note that you need to ensure your device is carrier-unlocked and supports eSIMs before you install and activate your eSIM. After purchasing, you can install the eSIM on your device following the instructions provided by Airalo.
About airalo.com Popular Products and Services?
Airalo is known as the world's first online store specifically for eSIMs, which are digital SIM cards. They offer data plans for over 200 countries, which you can install digitally. Airalo provides local and regional eSIMs for travellers at affordable rates. Their eSIMs are trusted by over 5,000,000 people worldwide. They offer instant connectivity and you can purchase your eSIM from anywhere. They provide global coverage and you can get connected in 200+ countries and regions around the world. Their services are affordable and transparent with no hidden fees and entirely prepaid. They also offer 24/7/365 support. You can download the Airalo app to purchase, manage, and top up your eSIMs anytime, anywhere. They also offer a referral program where you can earn US$3 Airmoney credits by sharing your referral code with friends. They offer data packs with local rates and you can manage your eSIMs and top-up on the go with Airalo.
Can I use Airalo with any device?
Yes, you can use Airalo with a wide range of devices. However, there are a few requirements for a device to be compatible with Airalo's eSIM. The device must be eSIM-compatible and carrier-unlocked. It's also worth noting that country and carrier-specific restrictions may apply. Most phones made since 2018 are eSIM-compatible but may vary depending on location and carrier. Your device needs to be carrier unlocked and sometimes you may need to remove or disable existing physical SIM cards to get it working. Other than that, you're good to go with Airalo! And the good news is that a lot of modern phones and other devices are E-SIM compatible. This includes a wide range of devices including smartphones, tablets, and other mobile devices. For example, many iPhones, iPads, Android phones, and Windows-based laptops are eSIM compatible.
About airalo.com Payment Method?
Airalo.com accepts various payment methods. These include Visa, MasterCard, and American Express credit and debit cards. They also accept Paypal. In addition to these, Airalo has its own reward currency called Airmoney. This can be earned as rewards for purchasing, topping up eSIMs, or via promotional offers. Other payment methods like Apple Pay and Alipay are also accepted.
How do I use Apple Pay on Airalo.com?
To use Apple Pay on Airalo.com, follow these steps:
- Download the Airalo app from the App Store.
- Select the country and precise data plan you'd like.
- Use Apple Pay to pay for the plan.
- The eSIM is then ready for deployment. Just tap 'install' or equivalent.
Please note that the availability of Apple Pay may vary depending on your location and the specific policies of the website. If you encounter any issues, it's recommended to contact Airalo's customer service for further assistance.
airalo.com Return Policy?
Airalo is a company that resells prepaid eSIMs. The service contract between Airalo and the customer begins upon completing the order at the Airalo website or via the Airalo app. The activation of the eSIM and acknowledgment of the Activation Policy is the customer's responsibility. The contract will be terminated if the customer does not have an active data package or has deleted the eSIM from the target device.
As for the return policy, a refund request can be made within thirty (30) days from the date of purchase when the activation is no longer possible following extensive collaborative troubleshooting. Cooperation with the customer to resolve the issue promptly is required for a refund to be granted. Each data package has its own validity period.
Regarding the shipping policy, it appears that Airalo does not offer free shipping policies. Also, based on records, Airalo does not currently offer international shipping policies. Since Airalo deals with eSIMs, physical shipping may not be applicable. The customer can purchase Airalo eSIM cards online and scan a QR code to add it to their phone.
Please note that this information is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, it's best to visit the official Airalo website or contact their customer service directly.
How do I activate my Airalo eSIM card?
To activate your Airalo eSIM card, you need to follow these steps:
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Buy an eSIM: Go to the Airalo website or download the Airalo app. Choose an eSIM for the destination you're traveling to. Consider factors like the amount of data you need, the eSIM’s validity period, and its price.
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Install Your eSIM: Once you've purchased your eSIM, you'll need to install it on your device. Before starting the installation process, ensure you have a stable Wi-Fi connection. Here are three different methods to install an Airalo eSIM:
- Direct: Go to the Airalo app and follow the step-by-step prompts to install your eSIM.
- QR Code: Scan a QR code to start the installation process.
- Manual: Enter your eSIM details manually in your device's Settings section.
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Activate Your eSIM: After installing your eSIM, you can activate it. The activation process may vary depending on the specific eSIM you have purchased.
Please note that before you install and activate your eSIM, make sure your device is carrier-unlocked and supports eSIMs. If you have a smartphone that was manufactured in 2018 or later, then your phone most likely supports eSIMs.